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FAQ

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER? Most orders are processed within 3 business days.  Note: because of COVID-19 processing times can be longer.  Shipping will take an additional 3 to 5 days - more if you are outside the US.  Next day shipping is available for US customers, if needed. 

WHAT IS YOUR POLICY ON RETURNS/EXCHANGES/REFUNDS?  I offer a 30day money back guarantee on original art.  Return shipping is at customer's expense. Contact me directly or call 617-595-3400 for return instructions.

Bay Photo, my print vendor for fine art reproduction does not accept returns: all sales are FINAL.  Bay Photo does their utmost to ensure that prints are packaged carefully and arrive safely to their destination.  

WHAT IF MY ORDER ARRIVES DAMAGED? If your prints arrive damaged, please keep all packaging and contact me here, or call me at 617-595-3400, with your order number for further instructions.

CAN I CANCEL MY ORDER?  If you place an order by mistake or change your mind please contact here, or call me at 617-595-3400 as soon as possible to change or cancel your order. 

HOW DO I RETURN MY PACKAGE?  For a refund or replacement, please contact me ASAP here or call me at 617-5953400 at pearl@pearlwhitestudio.com  

HOW LONG DOES IT TAKE TO PROCESS A REFUND? The refund process can take up to 7-10 business days before you see it on your statement. 

WHAT IS YOUR SHIPPING POLICY? I will choose the most cost-effective shipping carrier based on the items ordered and their destination. You will receive a tracking number as soon as your order has been shipped.
Shipping Outside the Continental US, Expedited Shipping and Special Requests - Requests for shipping outside of the continental United States, other types of shipping and expedited shipping will be charged at full cost.  I am not responsible for duties and taxes required for international shipping.  Please contact me at  +1-617-595-3400 with the details of your order, and the shipping address, to receive a Shipping Quote for large or international destinations.

ARE THERE REMOTE OPTIONS TO VIEW YOUR ARTWORK?  Yes!  Please reach out to schedule a video via FaceTime or Zoom, where we can exchange thoughts about my artwork and creative process.

WHO TO CONTACT?   You can reach out at any time by email to pearl@pearlwhitestudio.com or call me at 617-595-3400.

WHO OWNS THE IMAGE COPYRIGHT?  All images on this site were made by Pearl White and the copyright is owned by Pearl White.

HOW CAN I KEEP UP WITH YOUR NEW WORK?  We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for my newsletter here! You can also follow me on our social media pages as I am constantly posting about new work!   

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Trusted Art Seller

The presence of this badge signifies that this business has officially registered with the Art Storefronts Organization and has an established track record of selling art.

It also means that buyers can trust that they are buying from a legitimate business. Art sellers that conduct fraudulent activity or that receive numerous complaints from buyers will have this badge revoked. If you would like to file a complaint about this seller, please do so here.

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Verified Returns & Exchanges

The Art Storefronts Organization has verified that this business has provided a returns & exchanges policy for all art purchases.

Description of Policy from Merchant:

Each return or exchange is handled with the outmost care. We contact the client with detailed information on how to go forward. Please see our Frequently Asked Questions at www.pearlwhitestudio.com/FAQ

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Verified Secure Website with Safe Checkout

This website provides a secure checkout with SSL encryption.

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Verified Archival Materials Used

The Art Storefronts Organization has verified that this Art Seller has published information about the archival materials used to create their products in an effort to provide transparency to buyers.

Description from Merchant:

Pearl White uses painting best practices in the creation of her oil paintings to ensure the longevity of her work. She paints on copper, aluminum and linen and uses only the best oil paints available.

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